Privacy Policy

1. Introduction

VelvetVault ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our private gallery delivery platform designed for professional photographers and their clients.

2. Information We Collect

We collect information you provide directly to us:

• Account Information: Email address, password, business name, and display name when you create an account.
• Client Information: Names and optional contact information for clients you add to the platform.
• Gallery Content: Photos and images you upload to create galleries for your clients.
• Usage Data: Information about how you interact with our platform, including gallery views and feature usage.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity

4. Data Storage and Security

We take the security of your data seriously:

• Encryption: All data is encrypted in transit using TLS/SSL and at rest.
• Secure Storage: Images are stored on enterprise-grade cloud infrastructure (Cloudflare R2) with strict access controls.
• Password Protection: Galleries can be password-protected to ensure only intended recipients can view content.
• No Public Indexing: Gallery content is not indexed by search engines.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist in operating our platform (hosting, payment processing)
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

6. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Export your data in a portable format
• Opt out of marketing communications
• Request deletion of your account and associated data

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete a gallery or your account, associated images and data are permanently removed from our servers within 30 days.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: kyle@kyletyndallfilms.com